Contact

We'd love to hear from you. For anything — a question before you order, help with an existing order, or a missing piece — email us directly at hello@elevatedpuzzles.com and a real person will get back to you.

Ordering with your order

To help us answer quickly, please include:

• Your order number (found in your confirmation email).
• The email address you used to order.
• A brief description of what you need — a status update, a missing piece, a return, or something else.
• Photos, if relevant (for example, a completed puzzle showing a missing piece, or a defect).

Common questions

Before you write in, you may find a quick answer on our FAQ page, our missing piece replacement page, or our care and storage guide.

Response time

We're a small team, so please allow up to one business day for a reply. We ship within the United States only and typically respond fastest to emails that include an order number.